About a year ago I went to get my eye exam to update my prescription. I had to use a new doctor and glasses vendor because of my insurance policy. I chose a doctor’s office that open on Saturday so I wouldn’t have to take time off of work. I chose The Eye Dr. and it was was huge mistake.
The doctor and exam were nice enough and while the selection of eye glasses were limited and not very desirable, I was able to find a frame that was suitable. I really wanted to keep my old frames, but (understandably) if they were to break while new lenses were being installed then I would be out of luck because I had bought those frames with another vendor. So I picked out a pair of frames for my normal prescription.
The one thing I did find odd at the time was that I was being prescribed an “everyday” prescription and a “reading” prescription. I should use the everyday pair for driving, walking around, etc. and the reading pair for computer work, reading and close up work. Due to money, I decided to just update my “everyday” glasses with the new frames I picked out.
I sat with the tech and filled out the paper work and made a point to say that these were for my everyday glasses, my distance glasses.
To say my service after my initial visit went down hill is an understatement. When I picked up my glasses a few weeks later (weeks!) I quickly realized that I could not see when I was driving. The signs were all blurry. So I returned that pair (a little frustrated, but not too much yet) and explained the problem and when they pulled the paper work they confirmed that they had ordered the reading prescription not the everyday one as I had stressed to the tech when I first ordered the glasses.
At that time, I decided to get a copy of my distance prescription and take my sunglasses to LensCrafters because I had bought my sunglass frames there and I trusted their services, cost (without insurance) be damned. I asked the woman at The Eye Dr. for my distance prescription for my sunglasses. When she printed it out and handed it to me I again asked, “This is my distance prescription right? This is for my sunglasses.” She confirmed.
Well. I took my “distance prescription” to Lenscrafters, ordered new lenses with them and sent my sunglasses away to be updated. When I picked up my sunglasses (the lenses had to be special ordered) and tried them on…. everything was blurry! The Eye Dr. had given me the prescription for my reading glasses and not my distance glasses. Needless to say I was fuming. Luckily LensCrafters allowed me to reorder my lenses for no charge (I thought for sure I would be charged since it was “my fault” and they had only filled the prescription as I had provided to them).
I made sure to tell the staff at The Eye Dr. how unhappy I was. That the ball on my service had been dropped numerous times and how disappointed and frustrated I was with their service. I told myself I would not be using them again, and I haven’t. Fast forward a year later when I begin to notice that my vision is blurry and I need a new prescription. Right about this time I start getting voicemails once a week from The Eye Dr. reminding me that I haven’t been seen in a year, why not come in for an exam?
I ignored the voicemail. THEN, yesterday I start getting text messages from the business. Unauthorized text messages to my cell phone, which does not have a text message plan and I pay by the texts (I don’t use text messaging often since my iPhone has easy email access). I ignored the message yesterday, and then this morning I receive another text message.
The service they are using is http://www.smilereminder.com/home.do and I’m thisclose to reporting it to the FCC. It is infuriating to be hounded by a business in which you do not desire to do any business with anymore. I thought that ignoring their messages would be clear enough and I have never been pursued by a company like this before. I will have to end up call their office and telling them to take my off their client list, but I can’t do that at the moment because I am so annoyed and it probably isn’t the poor soul who answers the phone’s fault.
